Keep agencies invested

Agencies expect the platform to keep improving. If the roadmap stalls, participation erodes through a gradual accumulation of frustration. The steering committee prevents this. Use it to surface what's working, what's frustrating, and what agencies need next.

Agencies stay invested when they believe the platform is genuinely theirs.

Know when to step in

Not every compliance issue requires central action. Knowing the difference is what keeps your team from becoming the bottleneck you built the systems to avoid.

Take action when:

• A security incident is detected.
• A formal accessibility complaint arrives.
• An agency is repeatedly non-compliant
• A significant public-facing content error goes unaddressed.

Otherwise, trust the system and the structure that you built.