Chapter 12

Don’t assume every problem has a technological solution

Jumping immediately to a technological solution can sometimes be like adding elaborate locks on a door when there’s a gaping hole in the wall right next to it. If your content teams don’t trust each other, implementing a strict approval workflow on your website won’t solve the problem. It might hide it for a little while, but that’s it.

Technology can help implement, enforce, and maintain certain solutions. It is rarely the solution itself.

A well-built form will have the correct help messages and error checks to help prevent editors from making silly mistakes. A well-built form is not a replacement for training. Nor can it replace deep knowledge of how the content model fits together.

One way this has been done is to lock down access to the administration interface of the website until there’s confirmation that someone has gone through the documentation and training required. Technology helps enforce this, but documentation still needs to be kept up to date. Editors who haven’t logged in for a long time might forget some of the training. There are all sorts of challenges that have to be addressed at an organization’s cultural level or at the process level.